What do I need to bring?

• Bring a swim suit, towel, water, and warm layers for the relaxation cycle period. 

• Sliders/flip flop sandals are mandatory on the pavement areas.

Booking for a friend/guest?

• If you are booking for guests, please ensure you have booked them in.

• Each guest will need to be individually "booked in". Purchasing credits is not the same as booking with them. You will need to purchase the number of credits you want to book for, then book with each credit.

• Check your accounts upcoming reservations or contact us if you are unsure. 1 credit only books for 1 person.

• During busy periods, this easy-to-make mistake can cause overcrowding in the facility.

• There is no limit to the number of guests you can book, however you need to ensure there is enough capacity for the number of guests you want to bring?

• Got 8 - 11 guests? Consider booking a Private session. Email info@thegoodsauna.com or find a private slot through the booking app.

What is the cancellation policy?

• All cancellations for Community Sessions made within 24 hours of your booking are subject to full payment.

• All cancellations for Private Sessions made within 48 hours of your booking are subject to full payment

• If you can no longer make your session and cancel outside the late cancellation period your credit will go back on your account to use for another drop in session. This must be used with one month of the initial booking date.

• All drop in sessions must be used within 1 month of purchase.

How does the waitlist work?

• Please check if a session is waitlisted before signing up. You will still be able to sign up for the session but may be on the waitlist until a space becomes available.

• To be admitted to the waitlist you will have to purchase a drop-in session, this is non-refundable but can be used at another time if you do not get into the session off the waitlist.

• Turn your notifications on so you are made aware of getting into the session from the waitlist. Alternatively you can check your status through your account on the Good Sauna website or app, which you create to book your session.

• You can be notified up to 1 hour before the session starts.

Do you provide refunds?

• We do not provide refunds.

• If you can no longer make your booked session you can use your pass for a future community or private sauna, as long as you cancel out of the session within the cancellation period.

Where are you located?

• This season we are opening multiple locations.

• Vancouver - Container Brewing. Our address is 1216 Franklin St, Vancouver, BC V6A 1K1 you’ll see us once you arrive.

• Mission - The Good Sauna Ranch, 30890 Silverhill Avenue, Mission 1, V4S 1G9

• Port Moody - Coming soon!

How long is the recommended hot/cold cycle?

• We recommended giving yourself a test round. Be bold start cold with a cold plunge for 5-10 seconds, warm up in the sauna for 5-15 minutes and then take some rest time by the fire for 10-15 minutes and repeat. Increase your cold plunge time to 1-2 minutes on the next round if possible.

• It’s important to note that everyone’s tolerance is different, if you need to do a shorter time in the cold plunge, or longer in the sauna please go at your own pace.

How much does the experience cost?

• All drop-in communal sauna sessions are $45 for 1 hour and 45 minutes of use.

• All private sessions are $450 for 12 people, with 1 hour and 45 minutes of use. Additional people can be added, please drop us an email to enquire.
  

How many people can use the sauna at once?

• The sauna can hold 8 - 12 people at once, depending on location.

I’m pregnant, can I still come?

• It is not recommended to use hot/cold therapy while pregnant.

Do we need to bring our own towels?

• Yes. The Good Sauna runs on a BYOT (bring your own towel) basis. Bring sliders and warm layers for rest time between cycles.

Can I bring my own refreshments?

• With the exception of a water bottle, no. We provide water fountains and complimentary tea.

• Additional refreshments will be available from the brewpub

Can I bring food?

• Food is not permitted while using The Good Sauna facility.

Are you open if it’s raining?

• Yes we are, we have canopy coverage over the relaxation/fire area so you’re protected from the rain.

Is there parking available?

• Yes there is lots of street parking at every location.

What facilities are available for changing?

• We have an outdoor change room available for use. We recommend arriving already in your bathing suit. Our facilities are friendly for all genders.